SpeechMasters International and Orbis Cultural Synergy

present

The Manager's Handbook of Cross-Cultural Communication

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Contents

Foreword

1 )     You are the message - the art of impression management

2 )     Culture awareness and cultural fluency

3 )     Mental training: a matter of attitude

4 )     Neurolinguistic Programming and Culture

5 )     Non-verbal communication

6 )     Public speaking and presentation

7 )     Doing deals - negotiation

8 )    Group dynamics: Groups and teams

9 )     The social backdrop

10)    The language of hospitality

11)    Selling (or rather helping them get what they need)

12)     Global Crisis management